Managing Your Orders

Created by Ibook Eyoita, Modified on Thu, 11 Aug 2022 at 12:02 PM by Ibook Eyoita

Whenever a customer places an order from your made-to-order menu, a new order card will be added to your pending list with a status of "Pending". 

The customer will not be charged yet until you review and accept the order. To accept the order, click on the "Accept" button. 

Once an order is accepted, the customer is charged and the status of the order is changed to "Active". The order card will also be moved to the active section

Once you have fulfilled an order, go to the order and tap the "Mark Complete" button. This will move the order to the "Completed" section

If you decline an order, you will need to provide a reason for your declination and the customer will be notified about your reason. The order will then be moved to the "Cancelled" section after this action.

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